Return and Refund Policy
At 2xfashion, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Policy
Return Window
You have 7 days from the date of delivery to return an item for a refund or exchange.
Eligible Returns
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in the same condition that you received it
- Item must be in its original packaging with all tags attached
- You must provide proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Underwear, swimwear, and intimate apparel (for hygiene reasons)
- Items marked as “Final Sale” or purchased during clearance events
- Gift cards
- Personalized or custom-made items
- Items damaged due to misuse or improper care
How to Initiate a Return
- Contact Us: Email us at [your-email@2xfashion.com] with your order number and reason for return
- Receive Authorization: We’ll send you a Return Authorization (RA) number and return instructions
- Pack Your Item: Securely package the item with all original tags and packaging
- Ship It Back: Send the package to the address provided in your return authorization
Return Shipping Address:
2xfashion Returns Department
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Refund Process
Processing Time
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
Refund Method
Refunds will be issued to your original payment method. Please note:
- It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or card issuer
- Original shipping costs are non-refundable (unless the return is due to our error)
Return Shipping Costs
- Customer’s Responsibility: You are responsible for paying return shipping costs unless the item is defective or we made an error
- Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50
Exchanges
We offer exchanges for:
- Different sizes
- Different colors
- Different styles of equal or lesser value
To request an exchange, follow the same return process and indicate in your email that you’d like an exchange. We’ll process your exchange once we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery with photos of the damage
- We’ll provide a prepaid return label at no cost to you
- Once received, we’ll send a replacement or issue a full refund, including original shipping costs
Lost or Stolen Packages
2xfashion is not responsible for lost or stolen packages. We recommend:
- Tracking your shipment
- Requiring a signature upon delivery
- Filing a claim with the shipping carrier if your package is lost or stolen
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: [2xfahion07@gmail.com]
Phone: [7992342712]