Last Updated: 14 August 2026
Yeh policy batati hai ki 2xfashion se order karne ke baad shipping/delivery kaise hoti hai, aur order cancel karne ka process kya hai.
1. Order Processing Time
- Order confirm hone ke baad, usse pack aur dispatch hone mein 1–2 business days lagte hain
- Order confirmation aap email/SMS ke through receive karenge
- Weekends aur public holidays par processing thodi delay ho sakti hai
2. Delivery Timelines
- Delivery mein generally 3–10 business days lagte hain, aapki location par depend karte hue
- Yeh timelines estimated hain aur guaranteed nahi; courier partner, weather, ya kisi external factor ki wajah se delay ho sakta hai
- Remote ya non-serviceable areas mein delivery mein zyada time lag sakta hai, ya kuch pin codes serviceable na ho
3. Shipping Charges
- Orders ₹499 ya usse zyada ke liye shipping free hai
- Isse kam value ke orders par ek flat shipping charge ₹199 apply hoga
- Exact charges checkout page par order confirm karne se pehle dikhaye jayenge
4. Order Tracking
- Dispatch hone ke baad, aapko ek tracking ID email/SMS ke through milegi
- Aap apna order courier partner ki website ya hamari website ke “Track Order” section se track kar sakte hain
5. Delivery Attempts Aur Undelivered Orders
- Courier partner delivery ke liye usually 2–3 attempts karta hai
- Agar sabhi attempts ke baad bhi delivery unsuccessful rehti hai (jaise address galat hai ya koi available nahi tha), toh order hamare paas wapas aa jayega
- Aisi situation mein hum aapse contact karenge re-delivery ya refund (minus shipping charges, agar applicable ho) ke liye arrange karne
6. Address Changes
- Agar order dispatch nahi hua hai, toh aap humse contact karke shipping address update karwa sakte hain
- Dispatch hone ke baad address change karna possible nahi hai
7. Multiple Shipments
- Agar aapke order mein multiple items hain, toh woh alag-alag shipments mein deliver ho sakte hain, availability aur warehouse location ke hisaab se
- Har shipment ki alag tracking ID hogi
8. Order Cancellation
Cancellation By Customer
- Order dispatch hone se pehle tak cancel kiya ja sakta hai apne account ke “My Orders” section se contact karke
- Ek baar order dispatch/ship ho jaaye, toh usse cancel nahi kiya ja sakta aisi situation mein aap delivery ke baad hamari Refund and Returns Policy ke under return request kar sakte hain
- Prepaid orders cancel hone par, refund original payment method mein 5–10 business days ke andar process kiya jayega
- COD orders ke liye, cancellation confirm karne ke liye bas humein inform karna hota hai; koi refund process nahi karni padti
Cancellation By 2xfashion
Hum bhi kisi order ko cancel karne ka right rakhte hain, jaise in situations mein:
- Product stock mein available nahi hai
- Pricing ya product listing mein error ho
- Payment verify nahi ho paata ya fraud suspect hota hai
- Delivery address serviceable area se bahar hai
Aisi situation mein, agar payment already ho chuka hai, toh full refund process kiya jayega.
9. Contact Us
Shipping ya cancellation se related kisi bhi sawaal ke liye, humse contact karein:
- Email: help@2xfahion.com
- Phone: 6204236926
- Website: https://www.2xfashion.com/
